See What Customers Are Saying About Us
"Smoak’s is our “go-to” for AC systems and service. They have a great business team. From call-in and prompt scheduling to knowledgable, professional technicians, and very fair pricing they do things right. It feels like calling a friendly neighbor for help. AC is one of those things that when everything is operating normal, you don’t even notice it’s there. But if it needs repair, we need help fast. Smoak’s always responds. We have and older home with a couple of Smoak’s-installed systems. It’s great to have the combination of Charleston charm and modern systems. Thanks Smoak’s!" - Dave Balz
"Joey was great! Leaving this review for my mom and sister. Highly recommend." - Ed Cochran
"I was very impressed by Adam Rodriquez. Everything about his visit was professional, from the moment he arrived- right on time. I really appreciated that he wore a face mask and gloves to protect me from COVID-19. He even remembered the last time he serviced my HVAC unit. He took extra care in serving my unit, even vacuuming outside the drainage pipe. But what impressed me the most was that he treated me with the type of care and respect you might expect from a friend or family member. He recommended that I add insulation to the attic hatch to prevent hot air from coming into my home and explained how I could do it myself. I really appreciated his advice and applaud that he puts his customers first." - Bonnie Drewniany
"I called Smoaks. I was told the service fee up front by Victor and got on the schedule. The technician, Al, called me when he was on the way. Al arrived in a clean, professional looking vehicle. He looked very professional himself in a uniform. Al placed shoe covers on his shoes before entering my home. During his inspection, he found another issue that I didn't realize I had. Al told me the price for the repair up front. It was a night and day difference between Smoaks and the first company that I called. I definitely recommend Smoaks for you plumbing needs and I definitely recommend Al." - Gene Pardee
"Great customer service and they do a professional job" - Debra Ohstrom
"William and his team have always been responsive and educational regarding my needs. Hats off to five star service." - Mark Schrade
"I have used Smoaks for all my HAVC and plumbing needs. They are very professional, on time, and respectful to my property. They maintain use of PPE and social distancing while providing services in my home. I highly recommend Smoaks for all your home HVAC and plumbing needs." - Karen Bridgeman
"John McGarvie did a great job in my home replacing a shower supply valve, and faucet set & also installed two new toilets. He was very professional, courteous & efficient. I am very satisfied with this project with Smoak's." - John Thorp
"Very professional, courteous group. High quality work. Very reliable products. I highly recommend." - Tom Gnau
"Great results, on time, maintenance done for peace of mind, excellent work, price great, will definitely continue to use." - Bob Sams
"Just had a new TRANE HVAC SYSTEM installed by a GREAT company and employees. The work was done with expertise, care and respect. I would recommend to anyone." - Ronald DiBella
"We have used Smoaks for more than 10 years of service and have been satisfied with them. Last week our A/C system need replacement and we chose Smoaks for purchase and installation which was a 5 star event!" - Ramon A. Colon
"From my initial phone contact through the visit with the technician, I felt treated with respect. I felt like Joshua knew his business. Thank you Smoaks, you are a true quality business!!" - Jamii Fuse
"Great service by Chad and assistant on an HVAC system. Smoak's Comfort Control is my go-to when I need it done right." - Jim Gooden
"Smoaks Heating and Air has been servicing my homes HVAC units for the past 16 years. They are professional and dependable. Chad is a fabulous technician. One of the best!!! Thanks Smoaks" - Dana Berry
"Rob is outstanding and amidst this current crisis he was extra careful about not touching things, sanitizing his hands etc. We are very thankful for him and for Smoaks." - Pamela Hudson
"We called Smoak's originally for what we hoped would be a repair. Our unit was 20 years old, so we knew replacement was coming up. Now turned out to be the time, as parts could no longer be found for our 20-year old unit. Rob Mitchell sat down with us to explain our options, and we finally narrowed things down. It turned out that we could do with a 4T gas pack instead of a 5T because it is impossible to adequately heat and cool a room over the garage with any household unit (it requires an additional source or the kind of heat/AC found in motel rooms). So we deducted that square footage from the total. Saved us a little bit. The installation went smoothly, and communication was good between us and the installing crew. Due to code regulations our unit would have to be raised considerably. In doing so it would partially block the kitchen window. The solution was to move it to the side a few feet, and clear of the window. That required extra ductwork to connect to our existing, and also the addition of what we believe was an oversized sheet metal hood to cover it all. This was all done efficiently, and we complimented the sheet metal worker on the nice appearance of his hood. I had to contact Karen in the office about several things, and especially about the rebate offered by Dominion Energy which we had just heard about. Karen not only did the Smoak's paperwork, but filled out most of the Dominion rebate paperwork as well and told me how to submit it Be careful, as Dominion is very picky!. We were extremely happy with the installation and look forward to working with Smoaks for many years to come. They really do take customer service seriously, even bringing over space heaters to help us get through a cold snap. We highly recommended Smoak's Comfort Control!” - Barbara Borg
"Joey arrived on time for our scheduled 6 month HVAC checkup. He promptly went to work inspecting, evaluating and cleaning our upper and lower level units. As the visit progressed, he was happy to explain what he was checking and his findings. He was very thorough in the process and I learned a variety of things. I had debated whether the twice yearly visits were worth the expense. However on this visit he discovered failed and failing run capacitors that would have put extra strain on the compressor in our larger unit potentially leading to premature failure and a very expensive repair. He was able to replace those 2 components on the same visit with a discount since we are on the maintenance program. I was very pleased with the service we received! I look forward to having Smoak’s Comfort Control continue to maintain our HVAC systems."
"Our Tech was Adam today. He came to do maintenance on our system He was extremely upfront with our old unit. He did not try to sell us something we did not need but rather recommend what was needed. Have recommended Smoaks to my neighbors and they use them and will continue to do so."
"Carlton has been maintaining our AC system for a couple years now. Always a great experience, professional and friendly!"
"Friendly quick call, quick schedule, Jay was personable, presentable and friendly, recognized problem right away and unclogged by kitchen sinks quickly--all you can ask for"
"Devaunte is a great service technician. He is vary professional and personable. We are vary happy with all his work and expertise. Highly recommend Smoak’s we have always had great customer service over the past 20+ years." - Kami Emge
"Rob came to figure out my heating unit issue and was very thorough in problem solving. He's still waiting to hear from the rep about a few details, but am confident that he'll get it figured out. I feel like I'm in good hands with Smoaks. Rob was very professional and personable. Thank you!"
"Joey did a thorough job on our bi-yearly maintenance. Very friendly and showed up on time."
"They did a great job, were on time, very clean, and good attention to detail."
"We have used Smoak's Comfort Control for several years for all our Heat/AC and plumbing needs. They are an excellent company! What I think we love most is the people that work for them. Every one of them are terrific and very trustworthy! Joey was here this morning and did a fantastic job. He’s so thorough and personable. Al was here last week and Al is always great. We have had many of their empty at our home, and I can’t say enough about all of them all. I have recommended this company to many people, and everyone has been happy!!! Keep up the great service!"
"Excellent routine service visit, as always!"
"Both Joey and Carlton did an excellent job.. Very thorough and courteous... They went above and beyond explaining the HVAC system and the maintenance they performed on it today... Thanks!"
"I want to thank Smoak's and their two outstanding Technicians, Joey and Carlton, for servicing my three units and replacing the coil on one troubling system. I was most impressed by their knowledge and attention to every detail of the visit. In addition to fixing my units, they made me smarter about how the system functions. Both gentlemen were a delight to work with and their visit did not disrupt my workday at all. I wish them the best for continued success and highly recommend others to ask for these gentlemen by name."
"Carlton and Joey did excellent at cleaning and repairing my furnace. Left in nicer condition than what it was. Very pleasant and hard workers."
"Very professional and helpful. I appreciate the time the technician, John, took diagnosing the problem and explaining everything to me. I would highly recommend using Smoak's Comfort Control."
"Excellent customer service."
"First Class Service as always"
"John M, was awesome! I was very appreciative of John's assistance and guidance as I had to have the hot water tank replaced."
"Smoak's was highly recommended to me by my smart buddy who has lived here for years. Very professional guys just installed my replacement HVAC (heat pump + fan unit & coils + thermostats). Two-story house, needed zoning to help even out the temperature between the two floors. Old unit was *old* -- 20 years old...very fortunate that it lasted this long. Great, professional people to work with. So glad I took advantage of the winter-time pricing - what a great time this week to have this done! Will continue to have all my HVAC needs addressed by Smoak's." Bob Kennedy
"Great experience with Smoak's. Quickly and professionally solved plumbing problems!"
"We just had a new HVAC system installed. I could not be more pleased with Smoaks! After getting quotes from other companies, Jay Browder got us better equipment and saved us over $2k from the deal we almost took. Thank you Jay! Chris and the guys who did the install did a great job. Making sure that I was 100% satisfied! Karen back in the office was awesome with all the paperwork and keeping the guys on schedule! Thank you ALL!"
"...they removed the "Mess" from my attic and installed a new (yet another) set of duct work. It is clean, efficient and I have my attic back. The price was reasonable, the workmanship is great, the technicians were on time and cleaned up everyday and I can TESTIFY that the owner cares about his customers and his staff. Very honest and competent company."
"We had major work that needed to be done in our office and Smoak's made the process easy. They provided fantastic customer service, they were timely, professional and got the job done right. We will continue to trust in Smoak's and would recommend that others give them a call. Thank you again to the crew who assisted us!" Christine Roberson
"TJ was great- he came and serviced our HVAC system. Was quick and very knowledgable- he also helped us put our stuff back in the attic- above and beyond what he needed to do. Thank you!!"
"We are completely satisfied with Smoak's. They handle our maintenance and recently installed a new gas-pack unit for our home. They are professional, friendly and do exactly what they say they are going to do, when they say they will do it."
"I love this company. I use them for all my heat, ac and plumbing needs. They have the most polite technicians on staff! I've had many at my house and each one has been wonderful. Recently Chad was here and he went above and beyond trying to solve the issue at hand. I have never dealt with such an honest group! I would trust them with me not home without batting an eye! Great company!"
"The technician came at the appointed time, told me what he was going to do, performed his work efficiently and expeditiously, told me all looked good, and left after about two hours. A fine job."
Richard T. Wright
Richard T. Wright
"I called this morning at 7:30. A technician was here, diagnosed the problem, made some minor adjustments and was on his way.. Covered by installation warranty. Thanks"
"Excellent service, professional, and believe it or not, an intelligent service tech."
"The technician was very nice and explained things well. I did not feel like I was being ripped off like the last 2 plumbers I've experienced."
"Lost my HVAC system due to power surge the night of Hurricane Dorian, called Smoak's Friday morning. Their tech arrived several hours later, diagnosed the problem, project manger arrived and we bought a new system. The new system was installed the following Monday. Service was quick, caring and very professional."
"Great technicians, great to work with. They keep my RTU's running great."
"We have used Smoaks several times. Always on time. Always have what is needed. Al explains what is to be done. We will call them again."
"Adam is excellent. He is very professional, courteous, and friendly. He answered all our questions and explained how to get the most out of our hvac system."
"I initally heard about Smoak's from a colleague who had used it for many years. I used it for my mother's house, and then started using it for this huge project. Oh My Goodness!! What an amazing company!! Everyone is so professional and knowledgeable. I can't say enough about the three gentlemen that worked with us - Sylvester, Whitey, and Karl. Sylvester, Whitey, and Karl were so patient, polite, but above all they displayed such a strong positive work ethic. They answered all of our questions throughout the process. They cleaned up everywhere after they installed the units. They took special care in moving equipment in and out of the house. Floors were covered to protect them from being accidentally damaged. They worked as a team and maximized the use of their time to keep the job moving on schedule. Jay B, sales rep/supervisor, answered all of our questions and checked that things were progressing on schedule. The work ethic and hard work that Sylvester, Whitey, and Karl. put into this job was amazing and greatly appreciated. Each day they showed up on time and immediately started working. We also appreciate the thoroughness of the initial technician, Chad K, that came up to evaluate what needed to be done. The customer service reps are always very helpful as well. I would and have already recommended this company to several people for your prompt, professional friendly, and efficient service. Thank you for a job well done and a wonderful experience!!!!"
"Just had a complete air conditioner/furnace system installed. They Smoak's personnel were professional and courteous. Have had both plumbing and comfort control service for several years and have been completely satisfied."
"Very professional guys just installed my gas tankless water heater. They worked good together to get the project done quickly Then took time to explain the operation and what I need to do in extreme weather. They were very tidy. You could not tell they had been here."
"Once again, Smoak's provides great service with professional care. Our maintenance agreement takes the worry out of our HVAC."
"Smoak's is THE BEST as always!"
"Smoak's services a commercial property for us. Great office staff and communication! Very professional service in a timely fashion. I highly recommend!"
"Excellent work and very courteous service on my semi-annual service."
"Loyal Smoak's customer for years. Just had an issue with my AC on a Saturday evening and their customer service was amazing as always."
"I am super happy with their work. I used them for a client to repair their AC and they did an exceptional job. My clients are super happy and communicated with me every step of the way. Appreciate the work and would definitely recommend them to anyone in the Charleston area."
"The day I called and said my air conditioning unit was blowing warm air, they fit me into their schedule that very same day. Gotta love that customer service! I would certainly recommend Smoak's for any air conditioning/heating repairs and maintenance."
"Excellent customer service and technicians efficient, knowledgable and professional. I would definitely recommend Smoaks heating and air."
Freddie Lynn Crymes
Freddie Lynn Crymes
"Smoak's performed and went above and beyond any degree of service especially considering how our last HVAC company treated us. You will not go wrong by contacting Smoak's for any or all your Air or heating needs."
"Just want to give a shout out to Smoak's. They have serviced my parents' home for over 30 years. They treat my parents nicely and always are ready to answer a question... Their plumbing staff is kind as well. They treat us like family. Thank you"
Rachel Kronick Rothbart
Rachel Kronick Rothbart
"Smoak's Comfort Control is awesome ... if I could choose more stars I would. Thanks again so much to all involved."
"This is a terrific, locally owned company, I always use them and they have never disappointed us. They are prompt and so polite, all of t he techs that have come to our house for plumbing, heat or air have been great...I will continue to recommend Smoak's Plumbing, Heating and Air."
"Always knowledgeable, helpful, and friendly! Great service."
"We have enjoyed superb support from Smoak's Comfort Control for many years." In every case, they have provided top-notch service...through, on-time and reasonably priced..."
"I have used Smoak's for over 15 years and have always been very satisifed with their services...staff are nice, caring and concerned about their customers. As a retired real estate agent and now, I always recommend this firm." Betty Buford
"Always there...Always Professional. We've used Smoak's Comfort Control a number of times and each time the representative was knowledgeable and professional. They listened to our issues and addressed them all. There was no high pressure selling and they were able to show us how to use our current system in the most effective way to increase efficiency. All Round Great Company!
"Fast, friendly service from Smoak's. I've used them for years at my house and office and they always are a pleasure to deal with."
"Smoak's provides professional and highly skilled service. Always happy with their technicians and the end result. Highly recommend."